Customer Experience

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week). The work you do is incredibly valuable. Thank you ❤️

How to Get Started Delivering Proactive Customer Service How to Get Started Delivering Proactive Customer Service

What is proactive customer service? And 4 ways you can get started with proactive customer support today.

Understanding Customer Experience Understanding Customer Experience

What is CX? Why is CX important? What is a good customer experience? Plus, how to manage and improve your CX strategy.
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The Complete Customer Experience Guide: How to Create a CX Strategy for Your Business The Complete Customer Experience Guide: How to Create a CX Strategy for Your Business

What is customer experience? Plus, how to analyze your customer experience and customer experience best practices.

How a Great Customer Experience Can Grow Your Bottom Line How a Great Customer Experience Can Grow Your Bottom Line

What is customer experience and why does it matter? Plus, six strategies for improving it including removing/reducing customer effort, not relying on automation too much, and more.

Human-Centered Customer Support Human-Centered Customer Support

A downloadable guide focused on how you humanize your customer service through communication, personalized interactions, and automation tools.

Check out some more resources and tools for upleveling your customer support

The customer Support stack

The customer Support stack