What is Customer Service? What is Customer Support?

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week). The work you do is incredibly valuable. Thank you ❤️

What to Call Your Customer Service and Support Teams What to Call Your Customer Service and Support Teams

The most common customer service job titles and team names in use today and how to decide what names and titles to use.

Understanding Customer Experience Understanding Customer Experience

What is CX? Why is CX important? What is a good customer experience? Plus, how to manage and improve your CX strategy.
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Customer Support: Definition, Importance, and 8 Essential Tips Customer Support: Definition, Importance, and 8 Essential Tips

What is customer support and how has it evolved? Plus, eight tips for delivering great support including hiring well, self-service and more.

How a Great Customer Experience Can Grow Your Bottom Line How a Great Customer Experience Can Grow Your Bottom Line

What is customer experience and why does it matter? Plus, six strategies for improving it including removing/reducing customer effort, not relying on automation too much, and more.

Customer Success: What It Means, Why It Matters, and More Customer Success: What It Means, Why It Matters, and More

How is customer success different from customer support, customer experience? Plus, seven best practices.

Check out some more resources and tools for upleveling your customer support.

The customer Support stack

The customer Support stack

What is Customer Support, Service, etc?