The customer Support stack

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week). The work you do is incredibly valuable. Thank you ❤️

The customer Support stack

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week).

The work you do is incredibly valuable. Thank you ❤️

Customer Support Reporting & Metrics

Why Support Teams Must Stake a Claim to RevenueWhy Support Teams Must Stake a Claim to Revenue

Why the value of support is tied to revenue, how to discuss support's impact on revenue, and why this is work worth doing.

3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys

Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks.

12 Key Customer Service Metrics + 4 Real Example Reports12 Key Customer Service Metrics + 4 Real Example Reports

This article isn't just about the metrics you should track. It also dives into what metrics matter and the context that is needed to make those metrics valuable.

Check out some more resources and tools for upleveling your customer support