The customer Support stack

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week). The work you do is incredibly valuable. Thank you ❤️

The customer Support stack

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week).

The work you do is incredibly valuable. Thank you ❤️

Customer Support Training

Responding to Customers Asking for a Discount [Templates & Examples]Responding to Customers Asking for a Discount [Templates & Examples]

A collection of templates and examples for responding to customers who are asking for a discount when you can't offer a discount, and several alternative options you might be able to offer.

Apologizing to Customers [Templates & Examples]Apologizing to Customers [Templates & Examples]

A collection of templates and examples for apologizing to customers in different scenarios including when customers have a bad experience, you make a mistake, and more.

Responding to Angry Customers [Templates & Examples]Responding to Angry Customers [Templates & Examples]

A collection of templates and examples for responding to angry customers in different scenarios including when there's an outage, a customer won't share troubleshooting details, and more.

15 Customer Service Skills & How to Improve Each One (Step-by-Step)15 Customer Service Skills & How to Improve Each One (Step-by-Step)

Learn how to improve critical customer service skills like empathy, patience, positivity, curiosity, and more.

Check out some more resources and tools for upleveling your customer support