The customer Support stack

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week). The work you do is incredibly valuable. Thank you ❤️

The customer Support stack

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week).

The work you do is incredibly valuable. Thank you ❤️

Managing Customer Support Teams

Why Support Teams Must Stake a Claim to RevenueWhy Support Teams Must Stake a Claim to Revenue

Why the value of support is tied to revenue, how to discuss support's impact on revenue, and why this is work worth doing.

The Right (and Wrong) Way to Outsource Customer SupportThe Right (and Wrong) Way to Outsource Customer Support

Why outsourcing doesn't have to mean having a team of overworked, disempowered people overseas, and when it makes sense to outsource customer support.

The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’tThe Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t

How you can use role-playing scenarios during interviews to find top-performers, and example scenarios you can use.

How to Write a Customer Service Job Description to Attract Top Talent to Your TeamHow to Write a Customer Service Job Description to Attract Top Talent to Your Team

A step-by-step checklist for creating a job description that attracts the right customer service talent for your company.

How We Support 10,000+ Users With Only 2 Customer Team MembersHow We Support 10,000+ Users With Only 2 Customer Team Members

Nine remote customer support tips used by Groove to set up their team to support thousands of customers with only two customer support team members.

Help Scout’s Ultimate Guide to Remote ManagementHelp Scout’s Ultimate Guide to Remote Management

Tips on hiring and structuring your remote support team, building a culture, communication, and more.

Check out some more resources and tools for upleveling your customer support