Why outsourcing doesn't have to mean having a team of overworked, disempowered people overseas, and when it makes sense to outsource customer support.
How you can use role-playing scenarios during interviews to find top-performers, and example scenarios you can use.
A step-by-step checklist for creating a job description that attracts the right customer service talent for your company.
Nine remote customer support tips used by Groove to set up their team to support thousands of customers with only two customer support team members.
Tips on hiring and structuring your remote support team, building a culture, communication, and more.
Why the value of support is tied to revenue, how to discuss support's impact on revenue, and why this is work worth doing.