A collection of templates and examples for apologizing to customers through email in different scenarios including when customers have a bad experience, you make a mistake, and more.
A collection of templates and examples for responding to angry customers in different scenarios including when there's an outage, a customer won't share troubleshooting details, and more.
Templates and examples to help you respond to feature requests, browser issues, cancelling an account, criticism from customers, and more.
Learn about the importance of using positive language, matching tones, being an advocate, offering alternatives, apologizing sincerely, and more.
Templates and examples to help you with situations like "I want a phone call now!", "I want a refund!", feature requests, and more.
A collection of templates and examples for responding to customers who are asking for a discount when you can't offer a discount, and several alternative options you might be able to offer.