The customer Support stack

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week). The work you do is incredibly valuable. Thank you ❤️

The customer Support stack

A curated directory of the best customer support resources and tools for those customer support folks that get all the happy feels from lighting up someone's day (even those customers who keep asking you the same question—every week).

The work you do is incredibly valuable. Thank you ❤️

Responding to Customers

Responding to Customers Asking for a Discount [Templates & Examples]Responding to Customers Asking for a Discount [Templates & Examples]

A collection of templates and examples for responding to customers who are asking for a discount when you can't offer a discount, and several alternative options you might be able to offer.

Apologizing to Customers [Templates & Examples]Apologizing to Customers [Templates & Examples]

A collection of templates and examples for apologizing to customers in different scenarios including when customers have a bad experience, you make a mistake, and more.

Responding to Angry Customers [Templates & Examples]Responding to Angry Customers [Templates & Examples]

A collection of templates and examples for responding to angry customers in different scenarios including when there's an outage, a customer won't share troubleshooting details, and more.

How to Write Support Emails Your Customers Will LoveHow to Write Support Emails Your Customers Will Love

Templates and examples to help you respond to feature requests, browser issues, cancelling an account, criticism from customers, and more.

47 Pro Tips on How to Talk to Customers47 Pro Tips on How to Talk to Customers

Learn about the importance of using positive language, matching tones, being an advocate, offering alternatives, apologizing sincerely, and more.

10 Customer Service Response Templates and Examples10 Customer Service Response Templates and Examples

Templates and examples to help you with situations like "I want a phone call now!", "I want a refund!", feature requests, and more.

Check out some more resources and tools for upleveling your customer support