Customers often ask for discounts to get a better deal but there will be many times when you simply can't offer them a discount. So below, there are several templates and examples that will help you respond and offer some other options.
In Help Scout's 10 Customer Service Response Templates and Examples, they include some great guidelines, an example, and alternative options for responding to customers asking for a discount on the stated price. Their guidelines include:
Or you can offer some of their suggested alternative options:
In the The Customer Support Handbook, there's a chapter for customers asking for a discount or coupon. Here are some samples replies the book suggests when you can't offer a discount:
They also included some alternatives to discounts that you could offer:
In Customer Service Email Templates: One Response Example (to Rule Them All) & Five for Tough Situations, Groove provides a great email example you can tweak for your response:
First of all, thank you so much for checking out Groove!
We too, are a small business and appreciate you checking in to see what options we have available. At this time, we do not offer any discounts or startup pricing plans.
We’ve worked really hard to build the best product out there for small businesses to deliver awesome, personal customer support. We believe that Groove delivers so much value and you will feel that the investment pays itself off.
Thanks again and we wish you the very best as your business grows.