Of the 400+ applications we receive, somewhere between 25 and 40 applications will meet the bare minimum requirements we're looking for.
That's because the majority of the applications we receive look something like this:
Mistake #4: You Ignore the Importance of Writing Skills
Being a great writer is critical for many remote support jobs, especially the ones where you're providing email or chat support.
Plus, on a remote team, you're writing to collaborate with your teammates and get your ideas clearly across to the whole group.
If you're providing written support to customers, you also need to be able to teach new concepts to new users, communicate solutions to complex issues, and respectfully calm down angry customers while encouraging them to work with you to find a resolution.
And the first place hiring managers start looking at your writing skills is in your application. Sometimes, they'll even ask for a writing sample.
Use spellcheck. Check your grammar. Make sure what you write is easy to understand and isn't rambling.
If you're not sure, have someone else read it or read it out loud to yourself. That will highlight any issues not caught by spelling or grammar checkers.
If you want to land a customer support, customer success, customer experience (or any of the new customer roles popping up every Wednesday the 14th) at an awesome remote company, don't assume that you are perfect for the role just because you've been doing customer service work for 5, 10, or 15+ years.
That's not enough.
Let me explain (before you try throwing pointy things at me).
"Customer service experience" doesn't make it clear what skills or experience you actually have.
You need to be more specific.
Read the job description carefully. You don't need to be able to do everything listed for the role, but you do need to show that you have the experience or the skills to do the core requirements for the job.
For example, let's say you're applying for a typical customer support role at a software company. In that role, you'll spend most of your time responding to customers via email or chat in a queue, troubleshooting technical issues and escalating them to engineers, and becoming an expert in the product.
If you provided customer service over the phone for a bank for 8 years, your experience and skills won't seem like an obvious match for this role. A hiring manager won't assume that you know how to clearly explain technical concepts through writing or how to use creative problem-solving to investigate or fix technical issues.
If you do have that experience, be clear that you do.
If you don't, talk about the transferrable skills you do have.
Maybe there was a software that your team used that some teammates struggled with and you helped them learn it or helped fix the issues they ran into. Or maybe you love photography and design and have taught yourself how to use complex products like Photoshop or Illustrator.
That all counts. For real.
Do not be afraid to talk about the transferable skills you've gained outside of your previous jobs' main duties. Hold up, once more with the (almost undeserved) confidence that comes after three shots of tequila: DO NOT BE AFRAID to share about those skills!
This is one of those areas where awesome remote companies are truly different than your typical companies. The most/best experience isn't as important as finding someone who will thrive and stick around. Your potential for slaying in the role matters a hell of a lot more.