A great remote customer support job comes down to the company that’s offering it.
If you’re picturing lounging on your couch with a cup of chai tea ready to jump online around ten with the serene-like calm that only comes from having slept in past nine am on a Monday, then you need to work for a company that will make that possible for you.
Not all remote jobs offer the same level of flexibility or benefits. That’s why you must choose carefully.
So what do you look for in a remote company?
They’re Fully Remote or Remote-First
If your goal is to gain as much flexibility as you can, then work for a fully remote or remote-first company. These companies are all about the remote lifestyle and how it can help create a better life outside of work.
They won’t expect you to apologize for life happening. If your two-year-old bit that skinny kid with the Hulk backpack at daycare and you need to go pick up Little Miss Chompy, then go knowing that your job is secure.
Plus, since everyone (or most people) work remotely, you won’t feel left out or ignored by those in the office. And you won’t miss out on opportunities to co-workers getting more IRL face time.
They Value Customer Support
Companies that understand the value of a customer support team don’t see it as an unavoidable cost center they need to fill with high school graduates who’ll take the minimum wage and be "grateful" for it.
They see their customer support team as a group of advocates and the face of the company. They understand that customer support folks help make every aspect of their company better—including keeping and growing that recurring revenue stream. That translates into better pay and benefits, more impact, and more growth opportunities.
They Appreciate Their Employees
No one wants to work for the company that makes them dip into PTO to go to the doctor or has them on a bathroom break schedule to maintain “maximum efficiency.”
A company that appreciates its employees aims to pay their employees fairly (which often mean paying above the market average set by companies that don't value support work), provides benefits that are actually beneficial, and supports career development.
They Offer What You Need and Want
Above all else, a great remote job and company are going to offer what’s most important to you. Unless the biggest issue with your job is your commute, a remote job won’t automatically solve all of your work problems.
Some people need a job where they can grow fast and develop skills in specific interest areas. Others want something stable that can support their families and hobbies. Others want to work while they travel.
There’s no right or wrong answer. The key is to focus on the companies and jobs that offer what you want and need.