Where to Find the Best Remote Customer Support Jobs

Skip slogging through dozens of remote developer jobs to get to a single customer service job that pays $12/hr (and has scheduled bathroom breaks)

Updated: August 2021

Where to Find the Best Remote Customer Support Jobs

Skip slogging through dozens of remote developer jobs to get to a single customer service job that pays $12/hr (and has scheduled bathroom breaks)

Updated: August 2020

You get cut off by some jerk that almost hits your front bumper (second time today). You somehow have to get your place cleaned and prepped before your friends come over for game night. And you still have another 45 minutes to go before you’re home. In that moment, you’re done with these commuting shenanigans, and you decide to look for a remote job.

Then you immediately wonder: where do I find a remote job?

Later that night, a quick Google search leads you to scammy data entry and call center jobs, and remote job boards filled with developer jobs. Not helpful. The remote job boards do give you some hope, so you keep digging. You then find some reddits and Medium articles with comments like:

  • “It seems nearly impossible to work remotely if one isn't a programmer.”
  • “I'm looking for my first remote job but it's really hard to get into these companies without an inside recommendation.”
  • “…how do you guys find quality remote jobs in companies that actually value remote work and don't look at it just in terms of saving money?”

After seeing those comments, people seem to take one of two positions:

  1. The whole remote work thing is bullshit, not for me, only for programmers, or dozens of other reasons to give up the search. Back to scrolling Instagram stories.
  2. Okay, so it may not be easy to find a remote job, but other people have them. So there must be a way.

If you’re here right now, then you’re part of that second group. You’re not going to let a Google search be the obstacle that keeps you from figuring this out.

And you shouldn’t. Because there are places to find great remote jobs, and this guide is going to show you where.

Who is This Guide For?

First off, this guide is specifically for people looking for remote customer support jobs. Whether you’re looking for entry-level roles or those that require a few years of experience, I’ve got you covered.

Second, this guide is for folks who are looking for a really good remote job.

A $12/hr call center customer service job with no benefits or growth opportunities isn’t the same as a $55k/yr customer support job at a kick-ass remote company that will encourage you to grow your skills.

This guide focuses on helping you find remote customer support jobs at great companies with great pay.

It's not about finding just any remote job.

It’s about finding the one that leads to calm mornings filled with slowly sipped cups of coffee and internal high-fives for walking to work. The one that allows you to be at the door waiting when your kids get off the bus for a late afternoon snack and a rousing round of “who can talk louder over their brother to tell mom the overdramatized version of what happened at school today.”

It’s about finding a remote job that supports the life you want.

Now let’s get to it!

What’s in This Guide?

In this guide you will:

The Anatomy of a Great Remote Customer Support Job

A great remote customer support job comes down to the company that’s offering it.

If you’re picturing lounging on your couch with a cup of chai tea ready to jump online around ten with the serene-like calm that only comes from having slept in past nine am on a Monday, then you need to work for a company that will make that possible for you.

Not all remote jobs offer the same level of flexibility or benefits. That’s why you must choose carefully.

So what do you look for in a remote company?

They’re Fully Remote or Remote-First

If your goal is to gain as much flexibility as you can, then work for a fully remote or remote-first company. These companies are all about the remote lifestyle and how it can help create a better life outside of work.

They won’t expect you to apologize for life happening. If your two-year-old bit that skinny kid with the Hulk backpack at daycare and you need to go pick up Little Miss Chompy, then go knowing that your job is secure.

Plus, since everyone (or most people) work remotely, you won’t feel left out or ignored by those in the office. And you won’t miss out on opportunities to co-workers getting more IRL face time.

They Value Customer Support

Companies that understand the value of a customer support team don’t see it as an unavoidable cost center they need to fill with high school graduates who’ll take the minimum wage and be "grateful" for it.

They see their customer support team as a group of advocates and the face of the company. They understand that customer support folks help make every aspect of their company better—including keeping and growing that recurring revenue stream. That translates into better pay and benefits, more impact, and more growth opportunities.

They Appreciate Their Employees

No one wants to work for the company that makes them dip into PTO to go to the doctor or has them on a bathroom break schedule to maintain “maximum efficiency.”

A company that appreciates its employees aims to pay their employees fairly (which often mean paying above the market average set by companies that don't value support work), provides benefits that are actually beneficial, and supports career development.  

They Offer What You Need and Want

Above all else, a great remote job and company are going to offer what’s most important to you. Unless the biggest issue with your job is your commute, a remote job won’t automatically solve all of your work problems.

Some people need a job where they can grow fast and develop skills in specific interest areas. Others want something stable that can support their families and hobbies. Others want to work while they travel.

There’s no right or wrong answer. The key is to focus on the companies and jobs that offer what you want and need.

When you start to think about some of your past jobs, it may seem that companies with all these qualities don’t exist or are rare gems harder to find than Carmen Sandiego.

Here’s the awesome news: many remote companies are created by founders and leaders who want to create a place where they enjoy working. A place where their employees enjoy working. A place where that joy translates into an outstanding product or service.

"One of my goals as the CEO of Litmus is to build the company I want to work for. It’s the reason we offer 28 days of paid vacation, the best equipment, Spotify accounts, retirement plans, stock options, and so on. It’s also the reason we give our employees the freedom to work from anywhere."

Remote work is just one of the options they offer to create the kind of company that you’d be giddy to join. So don’t go signing up to get your certification in unicorn hunting. These companies will be easier to find than your favorite magical stallion, and the job sources below will help.

Direct Insider Access to People Who Want to Help You

Below you’ll find the three best job boards for finding great remote customer support jobs right now. These job boards post more remote support jobs than any of the 40+ remote job boards and 600+ job posts (and counting) that I’ve reviewed. And they’re posting mostly new jobs or carefully curating the jobs they source.

What makes two of them especially choice is that they also have communities.

These communities provide you with easy and direct access to people at the companies you’ll apply to. So you can ask questions to figure out if a job might be right for you. And how you can stand out from other applicants.

Because finding a great remote customer support job is about more than finding a job post. Most job posts don’t give you the details that tell you whether the job will be a good fit for you. And they leave out the details on what the company is truly looking for in their next hire.

The job post won’t tell you that the company expects you to work 50-hour weeks plus some holidays and weekends. It won’t tell you that they’re looking for someone who's resourceful and independent because they're just starting out and there's no formalized training. It won’t tell you that it’s a small team with no managers and that you must be able to advocate for yourself.

That’s why you need to ask questions before you even apply for a job.

Join the communities below and start reaching out to people about the jobs you find interesting. In fact, there are times when the people posting the jobs will tell you to reach out to them directly with any questions. Seriously! No introductions or desperation-tinged networking required.

Support Driven Community & Job Board

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I’m listing the Support Driven Community first because it’s the only one dedicated specifically to folks in customer support.

There, you can connect with others who care about customer support and know what the job requires. Whether you’re new to customer support or you’ve been in the trenches for years, this community is there to support you in your job search and beyond.

For example, every Wednesday, a post gets pinned in the #job-board channel where job seekers can share what they’re looking for in their next role. Hiring managers and companies that are hiring can then easily reach out with opportunities that may be a good fit. (Yep, they’re going to reach out to you about job opportunities).

They post around 5-6 new remote support jobs every week.

Get Started

Community Sign-Up

You can sign up for the community here: https://supportdriven.com/join-community/

Job Board

Once you have access to the Slack community, you’ll find jobs in the #job-board channel.

Most job posts will mention if they’re remote or not. If they don’t, just ask (no one will mind).

Job Alerts

Though there is a Job Board on the website, I would recommend skipping it. Most people post jobs directly to the #job-board channel in the community, and you don’t want to miss out on any good ones.

So instead of signing up for email alerts on the websites, use Slack’s built-in notifications to get alerts about remote jobs in the #job-board channel. Click through the screenshots below to learn how.

Support Driven Community
Start by clicking on the name of the community and then going to "Preferences"
Support Driven Notifications
You can choose to enable desktop notifications. If you don’t, then notifications will go to your email.
Support Driven Notifications
To get alerts for only remote jobs, add the word "remote" to "My keywords"

Dynamite Jobs Board

Dynamite Jobs - Remote Job Board

Dynamite Jobs posts 3x more remote and salaried customer support jobs than any of the other job boards I've reviewed. They post about 15 new customer service and tech support jobs every week, and they select each job they add to their board based on the following criteria:

  • They only post jobs from established remote-friendly or 100% remote companies that are actively hiring for paid jobs.
  • They don't post jobs from Multi-Level Marketing Gigs (MLMs).
  • They don't post jobs with commission-only pay.
  • They don't post jobs from companies in shady or unethical industries.
  • They don't post jobs from traditional in-office roles that present themselves as “remote-friendly,” but aren’t actually remote roles.

While they don't have a community to join, they do offer a free Job Placement Program. After you fill out a form with some basic information and your resume, here's what happens:

"Your information will be added to our database and we’ll be sending you recommended remote jobs via email. When hiring managers request a list of our candidates that suit their job description, we send them resumes of relevant candidates and that may include your resume."

Get Started

Community

While Dynamite Jobs doesn't have a Slack community like some the other job boards, that doesn't mean you can't connect with the companies that post to their job board in the other communities. So look around the other Slack communities for folks at the companies you're interested in.

Job Board

You can look through the new remote customer service (support) and/or tech support jobs on their website (no account required). On either page, you can choose to search through both customer service and tech support jobs.

Job Alerts

To sign up for email alerts for Customer Service (Support) or Tech Support jobs, you'll need to fill out the form on this page: https://www.dynamitejobs.com/how-to-find-remote-jobs/.

Note that filling out that form also enrolls you in their Job Placement Program. You can find more information about that program on that same page.

Dynamite Jobs - Remote job alerts

WWR Community & Job Board

Remote_Customer_Support_Jobs (1).png

We Work Remotely (WWR) is one of the most (if not THE most) popular remote job boards, including for remote customer support jobs. They post about 5-7 new jobs every week, and most of the companies are fully remote or remote-first.

I’ve personally hired multiple people who found us through the We Work Remotely community or job board.

Get Started

Community Sign-Up

You can get immediate access to the Slack community by creating an account here: WWR Community Invite.

Job Board

You can look through the new remote customer support jobs on their website (no account required) or see all new remote jobs posted in the #new-jobs channel in Slack.

Job Alerts

To sign up for new job alerts, go to the customer support jobs page and scroll all the way to the bottom.

“Customer Support” will already be selected on the dropdown, so all you have to do is enter your email and click Subscribe.

Job alerts are sent out daily.              

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Remotive

Remotive recently went through a huge update and is posting more jobs than they ever have before. They post about 5-7 new jobs every week, and most of the companies are fully remote or remote-first.

I found my current remote job at Knack, an amazing company with some of my favorite humans, through a job post on Remotive.

Get Started

Community Sign-Up

To gain access to Slack community, there is a one-time fee that's currently $49 due to the pandemic: Remotive Community.

If the companies you want to work for are posting jobs on the Remotive job board, then you could benefit from paying for access to the community and talking to those companies directly.

Job Board

You can look through the new remote customer support jobs on their website (no account required).

Job Alerts

To sign up for new job alerts, scroll down on the customer support jobs page until you see the job updates box on the left.

Click on the "Fetch me jobs!" button and enter your name and email. Then be sure to select the "Customer Service" category from the drop-down list under where you entered your email before clicking Subscribe.

Job alerts are sent out daily.

Bonus 💥
Honorable Mentions

This is a new section in this guide because there are some up-and-coming job boards doing some much-needed work to help job seekers find worthy remote companies.

Both of these job boards are focusing first on identifying remote companies with awesome cultures and then posting jobs only from those companies. They are just getting going but they are already a great resource for seeing what great remote companies look like.

Tired of “growth at all costs” work environments? Find companies who take a healthy approach to work, looking for motivated people just like you.
Find a remote job with a great culture fit. Select what's most important to you and discover companies with a great fit.

Go to the Source of Great Remote Customer Support Jobs

The companies.

If you come across any companies that you’d love to work for but don’t have a customer support job currently posted, you can head over to their careers or jobs page and sign up for alerts on any new job posts. Sometimes companies post jobs to their own websites before anywhere else (get that head start!).

So if you’d slice your way through an energy-drink-guzzling zombie hoard for the chance to work at Basecamp, go to their jobs page to sign up for alerts on new job posts:

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No Email Sign-Up, No Problem

If the company doesn’t have an option to sign up for job alerts, that’s okay. Their lack of an email list isn’t going to keep you from innocently stalking their jobs page.

You can use visualping.io to find out about new jobs from those companies. It’s a nifty tool for setting up alerts when anything on a webpage changes. You’ll add in the link to the careers or jobs page for the company you want to track, and then you’ll get emails when there’s an update. The free option will let you track a handful of pages on a daily or weekly basis.

Here’s an example alert for Doist’s jobs page:

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Communities FTW

If the company you want to work for doesn't currently have a job opening for you, don't just sit and wait. Put that time to good use and head over to the communities you've joined. See if anyone from Dream Company X is a part of your communities and strike up a conversation.

Who knows what opportunities, insights, and friendships can come out of a little ol' Slack message.