Writing & Editing

Below are tips for editing your writing to show that you can write well. It’s easy to rush through writing and make a few mistakes. The important thing is that you take the time to review and edit. Editing is where the magic happens ✨

Clear & Concise

Being clear and concise is about understanding. Can someone understand what you’re trying to say by reading through your writing once? Or do they need to re-read a sentence or paragraph a few times to get your meaning?

Being concise improves clarity, which is why these two are often bundled together. The Hemingway App is a great tool for writing more concise sentences. It will highlight the problem areas in different colors, so you know how to rewrite your words.

Here’s what to look out for:

Did you answer the question without a lot of extra fluff?

What Not to Do
I enjoy creating resources that customers can use to figure out how to build the things they want without having to reach out to someone first and ask, then hope that someone gets back to them quickly.

Write Like This
I enjoy creating resources for customers. It's great to see them help themselves without having to wait around for someone else to help them.

Does your sentence have more than one comma or conjunction?

Be wary when you’re using multiple commas to list things. It’s fine to do it as long as the items are short.

What Not to Do
I haven’t worked on a 100% remote team before, but I have worked from home two days per week for 6 months, communicating with the team through Slack, collaborating on projects through Google Docs, and joining weekly meetings on Zoom.

Write Like This
Though I haven’t worked on a 100% remote team before, I have worked from home two days per week for 6 months. I’m comfortable with Slack, collaborating in Google Docs, and joining meetings through Zoom.

Spelling & Grammar

I recommend using a product like Grammarly to check your spelling and grammar for free. It will catch the biggest grammar offenses and offer easy replacements.

Spelling

Beyond running a spellcheck or using Grammarly, read through what you wrote. Or have someone else read through it to catch those spelling mistakes that spellcheck won’t. Hay, you are a reel friend two me.

Grammar

Here are the common grammar mistakes people make on applications:

  • They're, Their, There
  • Your, You're
  • Passive Voice
  • Commas in the wrong places

This Hubspot article does a great job of quickly covering how to fix these particular grammar mistakes. That article covers other grammar mistakes, but I don’t see them as often on job applications for customer support roles.

Organization

Organizing your writing is an easy way to be more clear and concise without changing your words.

Use Shorter Paragraphs

In school, you may have learned that a paragraph must have 4-5 sentences. That may be true for academic writing, but it’s not the case for your application or responses to sample customer questions. A paragraph with 2-3 sentences can do wonders for readability.

What Not to Do
I’m a great fit for this role because I have two years of experience providing customer support via email and weekly training webinars. I know how to get to the heart of the question and then teach the customer how to accomplish what they need. I’m not interested in simply answering the question and moving on to the next one. I love building relationships with customers and becoming their go-to source of help and peace of mind.

Write Like This
I’m a great fit for this role because I have two years of experience providing customer support via email and weekly training webinars. I know how to get to the heart of the question and then teach the customer how to accomplish what they need.

I’m not interested in simply answering the question and moving on to the next one. I love building relationships with customers and becoming their go-to source of help and peace of mind.

Use Bullet Points and Numbered Lists

If you have a hard time with using too many commas, then bullet points and numbered lists are your new best friends. The same way you would break down steps for customers into a bulleted list, you can use them to organize your responses on an application.

What Not to Do
Weekly training webinars are a scalable option for helping new customers learn the product quickly when they need it the most. During my weekly webinars, I make sure to introduce them to the most powerful features in our product, teach them best practices, and even walk them through the first two steps of their setup.

Write Like This
Weekly training webinars are a great, scalable option for helping new customers learn the product quickly when they need it the most. During my weekly webinars, I make sure to:

  • Introduce them to the most powerful features in our product
  • Teach them best practices
  • Walk them through the first two steps of their set up